Terms of Service.

These terms apply when you use the Recvis website (recvis.com) or the client dashboard, and when you buy services from Recvis ("we", "us"). By using the site or dashboard, or accepting a proposal from us, you agree to them.

If you accept a written proposal, order form or contract from us, its specific terms (such as scope, fees and duration) take priority over these where they differ.

We provide AI search optimization services: audits of how AI assistants describe and recommend your brand, recommendations, content and outreach work, and ongoing monitoring. The exact scope of each engagement is set out in the proposal you accept.

The plans and prices on our website are a starting guide. Your proposal states what you will actually receive and pay.

AI platforms such as ChatGPT, Gemini, Perplexity and Google decide their own answers, change their systems often, and can give different answers to the same question. We have no control over them and no special relationship with them.

We will do the work we agree to with reasonable skill and care, measure the results honestly, and report them to you. We do not guarantee that your brand will appear in, be ranked in, or be described in any particular way by any AI platform or search engine.

Fees, payment schedule and any taxes are set out in your proposal or invoice. Prices on our website and in proposals don't include GST or other applicable taxes unless they say so. Unless your proposal says otherwise, invoices are due within 15 days, and monthly plans are billed in advance.

Monthly plans renew each month after any minimum term in your proposal. Either side can stop a monthly plan with 30 days' written notice; fees for work already done are not refundable.

• Give us accurate information about your business, and the access we agree we need.
• Make sure content you ask us to publish, or approve, is accurate and that you have the right to use it.
• Review and approve changes to your website or public profiles before they go live, unless we agree otherwise.
• Keep your dashboard sign-in details private, and tell us if you think someone else has used your account.

Dashboard access is by invitation, for people at the businesses we work with. We may suspend or remove access if it is misused, if an engagement ends, or to protect the service. We aim to keep the dashboard available, but we don't promise it will be uninterrupted or error-free.

Don't try to access other clients' data, interfere with the service, or use automated tools to copy it.

Your materials stay yours. You keep all rights in your brand, website and content. You let us use them as needed to provide the services.

Your reports and deliverables. Once paid for, you may use the audit reports and content we deliver for any purpose within your business, including sharing them with your team and advisers.

Our tools. Our audit engine, dashboard, methods and templates remain ours. We may use anonymised, aggregated findings from audits to improve our methods and research, without identifying you.

We keep your non-public business information confidential and use it only to provide the services. We won't name you as a client without your permission.

Our guides and articles are general information, not advice for your specific situation. The website shows some illustrative data, which is labelled as such. You may share and quote our content with a link back to the source.

Nothing in these terms limits liability that cannot be limited by law.

Otherwise, we are not liable for indirect or consequential losses, including lost profits, revenue or business opportunities, or for the decisions and outputs of AI platforms and search engines. Our total liability for any claim relating to the services is limited to the fees you paid us in the three months before the claim arose.

Either side may end an engagement if the other seriously breaches these terms or the proposal and doesn't fix the breach within 15 days of being told. When an engagement ends, you pay for work done up to that point, and we will give you a copy of your reports on request.

These terms are governed by the laws of India. Disputes will first be discussed in good faith; if they can't be resolved, the courts of India have jurisdiction.

We may update these terms. The date at the top shows the latest version, and changes don't affect a proposal you have already accepted. For questions, use the Talk to us form. Our Privacy Policy explains how we handle personal data.